Support

If you run into an issue or have a question that this guide doesn't answer, you can contact the Omako support team directly from within the app.

Go to Support in the left sidebar.

Creating a Support Ticket

Click New ticket and fill in:

Field	Notes
Subject	A brief, specific description of the issue (e.g. Invoice PDF not generating)
Category	Bug report, Feature request, or General inquiry
Description	Full details — what you were doing, what you expected, what happened instead
Attachments	Screenshots or files that help illustrate the issue (optional)

Click Submit to send the ticket.

What to Include for Faster Resolution

The more context you provide, the faster the team can help. Include:

• The exact steps that led to the issue
• Any error messages you saw (screenshot if possible)
• The browser and device you're using
• The name of the proposal, project, or invoice affected (if applicable)

Ticket Statuses

Status	Meaning
Open	Just submitted, not yet picked up
In Progress	The support team is actively investigating
Waiting	The team has replied and is waiting for your response
Resolved	The issue is fixed — awaiting your confirmation
Closed	Fully resolved and closed

Replying to a Ticket

Open a ticket from the Support list to see the message thread. Type your reply at the bottom and click Send. The support team will be notified of your response.

When a ticket is marked Resolved, you can confirm resolution (which closes it) or reopen it if the issue persists.

Response Times

Response times vary based on plan and ticket volume. Critical bugs are prioritised over feature requests and general inquiries.